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Okay product. Great chat customer service. Designer fee not worth it.
Shelly
The invitations are okay. The 110 pound card stock is not as heavy as I expected. I had compared it to 96 pound card stock that was Crane. The Crane felt better though the weight was less. The envelopes feel cheap and very lightweight. My main problem was customer service. Basic Invite's CHAT is GREAT! They are helpful. Calling is fruitless. I waited 5-15 minute wait times twice, then was cut off on their end. Trying to get to talk to my designer was also fruitless for me. I paid 20.00 extra dollars, and he said he nudged a few things but didn't tell me what. I asked him an important question in my initial email (which I don't think he ever saw) and in the response when I okayed the invite--and I am not sure he ever saw. I wanted to talk to him, and that didn't seem to be an option. They just don't look the price, either. Sadly. Again, their chat feature is stellar.
9/20/2018 -
Beautiful quality
Megan
Beautiful quality invitations. 5 stars. Just a little tricky with their pricing system...30cent/10cent add ons here and there. It's hard to judge how much it will actually cost until your all completed and your cart is up to $800. Good tactic by the marketing team I guess...what's 10cents? But it really adds up and made for a dissapoining feeling at checkout. Still haven't pulled the trigger on my invitations.
1/5/2018 -
Expectations exceeded
Christine
I was thoroughly impressed with the end product. It was sophisticated and chic, the perfect compliment to my wedding. Ordering was easy and customer service was incredibly responsive. I would certainly recommend Basic Invite products to a friend. Oh and one other bonus, the delivery even came with a few extra prints, which ended up being a real lifesaver!
4/5/2017
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